Trainee Technical Administrator

A fantastic opportunity has arisen at Stairways Group in the Technical arena. We are looking for an enthusiastic, dynamic team player to join our Staircase technical department within the Walsall operation. This role works closely with external clients & internal departments, such as manufacturing. The role would suit an individual with an interest in manufacturing & design. Full training to carry out this role will be provided.

Stairways Group, one of the largest independently owned and managed Joinery companies in the UK, is delighted to announce a new opportunity as part of our operation at the Staircase manufacturing premises in Walsall. Walsall is a mass production, manufacturing unit, manufacturing timber Staircases for the country’s largest Housebuilders & Developers as well as some of the most prestigious developments across the UK and is largely coordinated by the use of CNC machines to create the core components of the staircase.

This role holds responsibility to ensure that the operational demands are met in accordance with the companies’ procedures. All components need to be produced to accurate guidelines and delivered to the very best quality.

Job Purpose:

Working as part of the Staircase division technical team to create manufacturing design instructions & specifications for the manufacture of staircases. Opportunity to gain qualifications to Level 3

Reporting to: Administration and Customer Services Manager

Hours of Work: Full time Permanent contract

Salary: Depending upon experience, monthly paid via electronic transfer

Contract: Full time permanent position

Holidays: 28 Days including Bank Holidays and Xmas Shutdown

Pension: Nest

Remuneration: 12k p/a – 20k p/a

Job Tasks

  • To participate in the production of staircase manufacturing details to a required specification.
  • Use of the staircase design package in order to create workable drawings for manufacture.
  • Use of the staircase design package to create programs for CNC machining
  • Liaise with customers to gather required information, as necessary.
  • Work as part of the Stairways Group team to provide a proactive service to all departments.
  • Good general housekeeping within working environment
  • Quality checks to ensure high standards for all processes

Qualifications / Experience

  • Minimum of 5 GCSE’s at Grades 9-4 / Grade A*-D and above including in Mathematics and English.
  • Microsoft Office skills


  • Good work ethic
  • Pro-active, ability to work on own initiative and within a team
  • Good communication skills, both to internal colleagues & clients, over the telephone and via email.
  • Good telephone manner

This job description whilst comprehensive, is not intended to be a complete list of all duties and responsibilities, but is meant to be a guide. Employees will be expected to carry out any reasonable request to perform tasks outside this job description. The definition of ‘reasonable’ will depend upon the nature of the task, the individual’s ability to perform the task and other contributory factors.

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As a highly reputable firm within the industry, Stairways are dedicated to meeting their client’s product and application requirements. All materials used are manufactured to the highest quality and meet the relevant standards achieving ISO9001, FSC®, and various product certifications, whilst their staircases and door solutions are manufactured with compliance to UK building regulations & legislative standards in mind. Using the knowledge, passion, and experience acquired across all team members over the past thirty years, Stairways aim to continue to be the best in what they do.


Stairways are continuously looking for opportunities to improve and expand their service offering; this includes the investment in new machinery to further enhance and innovate the manufacturing process, with the aim to shorten lead times and increase overall in-house capacity. The changes Stairways employ are always focused upon improving the customer experience, to ensure their process remains as efficient as possible from start to finish.


Privately owned and managed since it was founded in 1989, Stairways has grown to become one of the UK’s largest manufacturers of carpentry and joinery products. Starting as a small staircase manufacturer, Stairways now boast three state-of-art facilities that offer over 85,000 sq ft of bespoke and mass production capacity.