Quality policy

Stairways Quality Policy

Stairway’s goal is to become the UK’s leading staircase and door set manufacturer by providing the highest level of customer service and quality products at competitive prices. Please download the full Stairways Quality Policy for more information.

Terms & Conditions

Stairways Terms and Conditions of Trading

Stairways pride themselves on delivering excellent customer service and outstanding products. For further information, please download the full Stairways Terms and Conditions of trading.

Warranties & Guarantees

Stairways warranties and guarantee

Stairways quality manufactured products are guaranteed for 12 months against faulty materials or manufacture, provided that the products are maintained according to our recommendations

Complaints Policy

Stairways Complaints Policy

Stairways Group are committed to providing a quality product and service to all our customers. If you are not satisfied with either the product or service you have received from Stairways please see our policy of dealing with your complaint.

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Commitment

As a highly reputable firm within the industry, Stairways are dedicated to meeting their client’s product and application requirements. All materials used are manufactured to the highest quality and meet the relevant standards achieving ISO9001, FSC®, and various product certifications, whilst their staircases and door solutions are manufactured with compliance to UK building regulations & legislative standards in mind. Using the knowledge, passion, and experience acquired across all team members over the past thirty years, Stairways aim to continue to be the best in what they do.

THE FUTURE

Stairways are continuously looking for opportunities to improve and expand their service offering; this includes the investment in new machinery to further enhance and innovate the manufacturing process, with the aim to shorten lead times and increase overall in-house capacity. The changes Stairways employ are always focused upon improving the customer experience, to ensure their process remains as efficient as possible from start to finish.

THE HISTORY

Privately owned and managed since it was founded in 1989, Stairways has grown to become one of the UK’s largest manufacturers of carpentry and joinery products. Starting as a small staircase manufacturer, Stairways now boast three state-of-art facilities that offer over 85,000 sq ft of bespoke and mass production capacity.